Communication is all about self-understanding as well as understanding others and how to create empathy with those around you.
This workshop provides tools and skills to communicate with more clarity and personal impact, which are used to enhance communication skills particularly relevant in business areas, and provide a better understanding of the needs and motivations of employees and customers.
What is Communication
The mechanism of “Internal Representation”: the interpretation of the information we gain from the outside world
The concept of building “Rapport” to approach a win-win situation with individuals and team groups
The Human Representational System in the communication process
The Language Patterns for convincing and persuasion
Values alignment in business communication
The Meta Programs use in effective communication